📦 Retail order fulfillment solutions
PODshopify — Handmade. Custom. Uniquely yours.

💰 Shipping policy
Order Amount Standard Shipping Fast Shipping
$50 USD free shipping is based on actual shipping costs
Less than $50 to $5.99 is based on actual shipping costs
Shipping costs are subject to the final display on the checkout page.

⏱️ Order processing
Processing time: 1–3 business days (2–5 business days for custom items)

Working days: Monday to Friday, holidays are postponed

You will receive a notification of processing once your order is confirmed

🚚 Delivery method and timeliness
Delivery method Applicable region Estimated time Tracking service
Standard shipping 7–15 business days worldwide ✓ Full tracking
Fast delivery 3–7 business days in major countries around the world ✓ Full tracking
Local delivery 2–5 business days ✓ Full tracking
The timeliness is an estimate, and the actual situation is subject to the carrier.

🔍 Order tracking
Once shipped, you will receive by mail:

Tracking number

Carrier name

Query links in real time

Tracking information takes 24–48 hours to update. If there is no update within 5 business days, please contact us.

📝 Address modification
If you need to modify the address after placing an order, please contact customer service within 2 hours. Once the order has entered the processing process, the address cannot be modified.

Packages returned or lost due to incorrect addresses are the responsibility of the customer for redelivery costs.

🌍 International shipping and customs duties
We support global delivery

Import duties, taxes, and fees in the destination country are the responsibility of the recipient

Customs clearance may cause delays in delivery, and we can assist in providing customs clearance documents, but we are not responsible for delays

It is recommended to consult the local customs office for relevant fees before placing an order

🛡️ Damage and loss
Damaged
If the product is damaged upon delivery:

Keep the original packaging and take a photo

Contact customer service within 7 days and provide photos

We will arrange for a replacement or refund after verification

lost
If the package has not been delivered within 15 working days beyond the estimated timeline:

Please contact customer service and we will initiate a carrier investigation

Once the loss is confirmed, arrange for a replacement or full refund

📬 Contact information
Project Information
Customer service email support@podshopify.com
Order inquiry orders@podshopify.com
Service Hours: Monday to Friday 9:00–18:00 (GMT+8)
❓ FAQs
Q: How long will it take to receive the goods after placing an order?
A: Processing time 1–5 working days + delivery time 3–15 working days, total about 4–20 working days.

Q: Can you expedite delivery?
A: Yes, just select "Fast Delivery" at checkout.

Q: Do I need to pay customs duties?
A: International orders may incur customs duties, which are borne by the recipient. It is recommended to understand local policies before placing an order.

Q: Can it be delivered to a PO Box?
A: Some carriers support it, it is recommended to choose express delivery or provide a physical address.

PODshopify — Every thought deserves to be delivered.

📦 Supplementary terms for the delivery of bulk orders for enterprises
Order Number: ______________________
Customer Name: ______________________
Signing Date: ______________________

These Supplemental Terms ("Terms") constitute a temporary agreement between PODshopify ("we", "us", "our") and the above customers ("you") regarding the delivery arrangements for bulk customized orders and form part of the Master Agreement between the parties.

1. Shipping method and carrier
Project Agreed Content
Carriers We will entrust the following carriers to perform the delivery:
□ SF International / □ DHL / □ FedEx / □ UPS / □ Others: ________
Shipping Methods□ Air / □ Sea / □ Land / □ Express Door to Door
Transportation conditions □ Normal temperature / □ Constant temperature / □ Special handling of dangerous goods (if any, please specify): ________
2. Delivery time agreement
Project agreed time
Estimated shipping date _________ or ____ business days after order completion confirmation
Estimated delivery date ______ ____ or ____ business days after shipment
Latest delivery ______date ___
Deliver in batches □ One-time delivery
□ Delivered in batches, the batch arrangement is as follows:
Batch 1: ________, expected ________
Batch 2: ________, expected ________
3. Urgent and special needs
If you request expedited or special delivery, we will assess the feasibility based on the actual situation and may charge additional fees:

Expedited delivery: an additional fee of ________ yuan, and an estimated delivery time of ____ working days

Designated delivery time: □ AM / □ PM / □ Specific time: ________

Special Handling Requirements: □ Forklift Required / □ Manual Handling Required / □ Others: ________

Insurance requirements: □ No additional insurance required / □ Insurance required, the sum insured is $________, and the premium is borne by you

4. Acceptance and signing
After the goods are delivered, you should accept them within 24 hours. If there is a discrepancy in quantity, damage to the outer packaging, product defects, etc., it should be indicated on the receipt at the time of acceptance and notified us in writing within 48 hours.

If you refuse to sign for the receipt without justifiable reasons, you will be responsible for the storage fees, return shipping fees and secondary delivery costs.

The signed receipt confirmed by both parties shall be deemed to have completed our delivery obligations.

5. Delay Liability
If the shipment is delayed by more than ____ business days due to our reasons, you are entitled to compensation at ____% of the order amount, but the total compensation does not exceed ____% of the order amount.

Delays caused by the following are not included in our liability:

Force majeure (natural disasters, wars, strikes, government controls, etc.)

Carrier reasons (flight delays, customs clearance delays, etc.)

Your reasons (failure to confirm the design in time, failure to pay the final payment on time, providing the wrong address, etc.)

6. Shipping costs
Project Amount (USD)
Base Shipping ________
Expedited surcharge (if any) ________
Insurance Costs (if any) ________
Other fees (if any) ________
Total ________
Payment method: □ included in the total price of the order / □ to be paid separately by you / □ collect

7. Confirmation by both parties
Our representative (PODshopify):
Signature: __________________
Position: __________________
Date: __________________

Your Representative (Client):
Signature: __________________
Position: __________________
Date: __________________

PODshopify — Flexible delivery that doesn't live up to expectations.